No business wants to get a bad review for its products or services. But it can be impossible to please everyone, and so there is always a chance you may get a negative review. It can be turned around though. Businesses that respond adroitly, with a professional tone...

As business leaders, we all know it can be “lonely at the top”. This is one of the key reasons that so many entrepreneurs seek out a peer advisory group. Peer advisory groups are an organisation whose main purpose is to create an environment for non-competitive...

The pandemic has created a new work order. Remote work is no longer considered uncharted territory. As companies worldwide are moving toward a virtual work environment, they are also struggling to find solutions to motivate employees and keep them engaged. Many...

If you run a business that is truly valuable to your customers, your network of sources will want to help their colleagues by referring your business to them. Small business owners repeatedly admit that referrals are their best method of acquiring and retaining good...

If you’ve been running a successful business the same way for a number of years, you may be a bit hesitant to implement change, especially when it comes to technology. For some, technology can be quite daunting, however, by not upgrading your technology you could be...

According to the Small Business Association, “All humans feel four basic emotions: happy, sad, afraid/surprised, and angry/disgusted.” Of course, no business wants to spur feelings of disgust or anger with their customers, but as the SBA adds, “creating strong...

What’s the long-term value of a loyal customer? Let’s start with a look at the “non-loyal” customer. He or she will: Abandon your business after one mistake in delivery or a bad moment with your customer service representative Jettison your business if they find...

Businesses define “lost customers” in different ways. To some, these are customers or businesses that once purchased their goods or services, then stopped for any number of reasons (bad quality, inferior service, pricing issues, etc.). To others, the term refers to...

In our last post, we began to review 17 Essential Traits of Successful Entrepreneurs. Here we will continue looking at additional great tips from the TAB community, on what makes a business, and an owner, thrive. #8 Endurance in the face of adversity Successful...

While a great idea and some capital may be essential for a successful business, the most critical ingredient for a successful venture remains the entrepreneur. This is why many successful venture capitalists give more importance to the people behind the company than...

All businesses claim to value their employees and to be committed to a culture that recognises and rewards employee achievements. But success in this effort may be elusive, particularly if employers only half-heartedly embrace an “employee-centric” culture. By...

You may feel your business has reached a growth plateau. Where do you turn to help improve and better manage the business? Perhaps you consult family members, an accountant or lawyer—or worse—make important business decisions alone. An article by USA Today’s Ask an...

Every business needs a competitive edge, whether it’s in the quality of their products or services, their dedication to customers, or some other aspect they can leverage to outdo their competitors. What many businesses may not recognise, however, is that their company...

Success doesn't happen by chance. Highly successful entrepreneurs share many habits, and they often incorporate small practices into their daily routine. We asked our TAB members what habits have served them well —and here's what helps them move toward their goals...